Privacy policy

Privacy Policy

Last updated: [i21/07/2026]

This Privacy Policy describes how Henley Spirit (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from henleyspirit.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, send notifications related to your account, purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange for shipping, and facilitate returns and exchanges. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may choose to use, in which case Shopify will process your information as set out in its own Privacy Policy.
  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. If you are an EEA resident, the legal basis for these activities is our legitimate interest in selling our products, according to Art. 6(1)(f) GDPR.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you register an account, you are responsible for keeping your account credentials safe.
  • Communicating with You and Service Improvement. We use your personal information to provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies used to power our store with Shopify, see shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services, run analytics, and better understand user interaction with the Services. We may also permit third parties and service providers to use Cookies on our Site to better tailor services, products and advertising.

Most browsers automatically accept Cookies, but you can set your browser to remove or reject Cookies through your browser controls. Removing or blocking Cookies may affect certain features or functionality of the Services.

How We Disclose Personal Information

We may disclose your personal information to third parties for contract fulfilment and other legitimate purposes, including:

  • Vendors or third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
  • Business and marketing partners to provide services and advertise to you.
  • When you direct, request, or otherwise consent to disclosure to third parties.
  • In connection with a business transaction such as a merger, to comply with legal obligations, enforce our terms of service, or protect the Services and our users' rights.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third Party Websites and Links

Our Site may link to websites or platforms operated by third parties. We are not responsible for the privacy or security practices of those sites and encourage you to review their own policies before providing any personal information.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below to request its deletion.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee complete security. We recommend not using insecure channels to send us sensitive or confidential information. We retain your personal information only for as long as necessary to maintain your account, provide the Services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

  • Right to Access / Know — request access to the personal information we hold about you.
  • Right to Delete — request that we delete personal information we hold about you.
  • Right to Correct — request that we correct inaccurate personal information.
  • Right of Portability — request a copy of your information, or that we transfer it to a third party.
  • Restriction of Processing — ask us to stop or restrict processing of your information.
  • Withdrawal of Consent — where we rely on consent, withdraw it at any time.
  • Appeal — appeal our decision if we decline to action your request.

You can opt out of promotional emails at any time using the unsubscribe link in our emails. We will not discriminate against you for exercising any of these rights, and may need to verify your identity before actioning a request.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. If you're not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority (in the UK, the Information Commissioner's Office).

International Users

We may transfer, store and process your personal information outside the country you live in. Where we transfer personal information out of the UK or Europe, we rely on recognised transfer mechanisms such as the UK's International Data Transfer Agreement or the European Commission's Standard Contractual Clauses, unless transferring to a country recognised as providing an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of the rights available to you, please contact us at help@henleyspirit.co.uk.