RETURNS
Need to make a return? Find everything you need to know about our returns policy, eligibility and how to send your order back.
How it works
Returning an item is quick and straightforward. Simply contact our team within 30 days of receiving your order to start the return process. To be eligible for a refund, your item must be unused, unworn and in its original condition and packaging. You are responsible for covering the cost of your return and we strongly recommend you use a tracked service for proof of postage.
When your return arrives, we'll inspect it to ensure it meets the standards of our returns policy. Once approved, your refund will be processed to your original payment method.
START A RETURN or exchange
Go to our Contact Us page below to start a return or exchange
policies at a glance
Our returns process is designed to be simple and transparent. Here's what you need to know before sending your order back.
You have 30 days from the date you receive your order to request a return. Items must be unused, in their original condition and returned in their original packaging to be eligible for a refund or exchange.
Use the Contact Us page to start the returns process. A real person will guide you through every step. We'll ask you for a few details including your order number and reason for return.
Once we receive your return, we'll inspect the item to ensure it meets our returns policy. If approved, your refund will be processed to your original payment method. Please allow up to 14 working days after approval for the funds to appear in your account.
Exchanges follow the same conditions as our returns policy. Exchange requests must be made within 30 days of delivery, and items must be unused and returned in their original packaging.
MADE TO BE WORN
MADE TO LAST
We believe jewellery should be worn with confidence every day. If your order isn't quite right, we'll help you find the perfect fit with easy returns and straightforward exchanges. From first order to final fit, we're committed to making your experience as effortless as possible.