Black Box Chain

You should receive your parcel within 2–4 business days when using our free standard delivery. Some items also qualify for next-day delivery if you need your order sooner.

Our dispatch cut off time is 1pm, Monday to Friday. Any orders placed after this time, or over the weekend, will be packaged and dispatched the next business day.

The best way to get in touch is by emailing us at help@henleyspirit.co.uk, our team monitors this closely and will get back to you asap.

You’re also welcome to message us on WhatsApp (07350 237450) or use the contact form on our Contact Us page here.

As long as your item is in stock, we will start to prepare your order immediately and you will only have a limited window to amend or cancel your order. Please email, message or contact us through our contact form as soon as possible and we will do everything we can to help you.

You’ll receive full tracking information by email as soon as your order has been dispatched. If you create an account on our website, you can also view your tracking details directly in your account dashboard.

All of our shipping services are fully tracked, and most higher value pieces are sent using a signed for service for added security, so please ensure someone is available to receive the delivery.

All available shipping options will be clearly shown at checkout.

To keep your pieces looking their best, store each item separately, ideally in your Henley Spirit soft-lined pouch. This helps prevent them from rubbing together, scratching, or getting tangled.

Some of our pieces are fulfilled from a different location than others, which means your order may arrive in two separate parcels. Everything is tracked by our team, and you’ll receive updates for each delivery so you know exactly when to expect them.